Reference

Privacy Policy

We handle your account information, payment records, and session activity with care. Every deposit through Touch 'n Go eWallet, Boost, or GrabPay is recorded for verification, and we keep only what we need to run your account and meet our obligations under local law…

Account data stored securelyPayment records for verificationSession logs for supportLive casino and slots

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POLICY CONTACT

Privacy Enquiries

If you have questions about how we handle your data, want to request a copy of your account records, or need to update your contact details, reach us through live chat or email. Our team responds to privacy requests during support hours and can walk you through account data exports or deletion steps.

Team online

Live Chat

Open the chat widget in the lobby and select the privacy topic. Our agents can answer questions about data retention, cookie settings, and account record requests in real time.

Email Support

Send your privacy request to our support email with your registered account name. We typically reply within one business day with next steps for data access or deletion.

Account Settings

Log in and go to the account settings screen to update your contact information, change your password, or review the devices that have accessed your account recently.

What We Collect and Why

getwin99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect your contact details, verification documents, and payment information to process deposits and withdrawals. Touch 'n Go eWallet, Boost, and GrabPay transactions generate records that include the amount, timestamp, and account reference so we can match your payment

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to your wallet balance. We store session logs — device type, IP address, login times — to help our support team investigate account issues and protect against unauthorised access. We do not sell or share your personal data with third parties for marketing. Data retention follows
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the requirements of the jurisdiction where the service is offered, and we delete records that are no longer needed for operational or legal purposes. Cookies track your session state and preferences; you can disable them in your browser settings, though some features may not work without
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them. If you want to review, update, or delete your account data, contact our support team through the channels listed below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING

How We Protect Your Information

Your password is hashed before storage, payment details are encrypted during transmission, and session tokens expire after a period of inactivity. We keep audit logs of deposit and withdrawal activity so you can verify your transaction history from the account screen, and we review access patterns to flag unusual login behaviour.

Encrypted Transfers

Every payment instruction you send to Touch 'n Go eWallet, Boost, or GrabPay is transmitted over an encrypted connection, and we do not store your wallet PIN or biometric data.

Session Management

Your session token expires after thirty minutes of inactivity. If you log in from a new device, we send a one-time code to your registered mobile number to confirm it's you.

Data Retention

We keep transaction records and verification documents for the period required by the jurisdiction where the service is offered. After that window closes, we delete the data unless you request an extension for tax or legal reasons.

Your Rights

You can request a copy of your account data, ask us to correct errors in your profile, or close your account and delete your records by contacting support through live chat or email.

Privacy Policy FAQ

We collect your full name, mobile number, email address, and verification documents such as an identity card or passport. Payment records include your Touch 'n Go eWallet, Boost, or GrabPay transaction reference and the amounts you deposit or withdraw.

We do not sell or rent your personal information. We share data only with payment processors to complete your deposits and withdrawals, and with service providers who help us run the platform under strict confidentiality agreements.

Transaction records and verification documents are kept for the period required by local law where the service is offered. After that period we delete the data unless you ask us to keep it longer for tax or legal purposes.

Yes. Contact our support team through live chat or email with your registered account name, and we will send you a file containing your account profile, transaction history, and session logs within a few business days.

Log in, go to account settings, and submit a closure request. Our team will verify your identity, settle any outstanding balance, and delete your account records within the timeframe set by local regulations where access is permitted.

We use session cookies to keep you logged in, preference cookies to remember your language and display settings, and analytics cookies to understand which parts of the lobby visitors use most. You can disable cookies in your browser, though some features may not work.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoTerms & Conditions

Privacy Policy

Privacy Enquiries

Live Chat

Email Support

Account Settings

How We Protect Your Information

Encrypted Transfers

Session Management

Data Retention

Your Rights

Privacy Policy FAQ

01 What personal data do you collect when I sign up?

02 Do you share my data with third parties?

03 How long do you keep my account records?

04 Can I request a copy of my data?

05 How do I delete my account and data?

06 What cookies do you use?

Privacy Policy

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